Job Title/Position: Branch/Clinical Manager
Reports to: Director of Patient Care Services/Director of Nursing (DON)
The Branch/Clinical Manager is responsible for the planning, coordination, and management of all financial, and clinical operation activities and programs for their Branch. The Branch/Clinical Manager establishes, implements and evaluates goals and objectives for home health services that meet and promote the standards of quality and contribute to the total organization and philosophy.
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES
- Planning and directing operations of their Branch to ensure the provision of adequate and appropriate care and services.
- Budgeting and management of allocated branch budget.
- Ensuring branch compliance with legal, regulatory and accreditation standards.
- Establishing and maintaining effective open channels of communication. Fosters a no-blame culture that encourages reporting of safety and quality of services issues.
- Ensuring program personnel have current clinical information and current practices.
- Evaluating clinical services and programs.
- Ensuring personnel development including orientation, in-service education and continuing education for clinical staff.
- Coordinating with other program areas and management as appropriate.
- Ensuring that appropriate service policies are developed and implemented.
- Directing personnel in performance of their duties including admission, discharge and provision of service to patients.
- Assuring appropriate personnel supervision during all operating hours.
- Appointing a similarly qualified alternate leadership team member to be available at all times during operating hours in the absence of the Branch/Clinical Manager.
- Receiving case referrals, determining home care needs, and assigning appropriate clinicians to case as needed.
- Instructing and guiding clinicians to promote more effective performance and delivery of quality home care services
- Assisting clinicians in establishing immediate and long-term therapeutic goals, in setting priorities, and in developing plan of care, coordinate clinical care within the office.
- Leading case conference meetings with organization personnel to facilitate coordination of care
- Assisting in the screening and interviewing process of new clinical personnel and making recommendations for employment of individuals
- Communicating performance expectations regularly to staff and assisting in providing ongoing feedback, coaching, and counseling on individual and group performance
- Assuring that care is in accordance with Federal and State guidelines
- Managing quality of care through case supervision and on-site evaluation of services in the home as appropriate
- Assisting with complaint resolution, risk management issues, and guidance procedures as needed
The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.